【速卖通新手开店】速卖通纠纷如何处理？速卖通纠纷类型详解(3)

Really sorry for that inconvenience ,In fact we send you by DHL as you choose in my store , and before shipping , we have talked with you about the value , each we declare $ *** on the package as we talked , and you need pay the tax for your custom , it is your obligation.

If you still not receive it within ** days , we can apply the refund from my company for you , donot worry that , we are the honest seller , so hope you can be a little patient , help me cancel the dispute first , Just because nowadays the Aliexpress Shopping festival , so many parcels to be shipped .

还有最后一类纠纷，也是比较常见的，恶意纠纷。当然这个你可能会遇到一些老手，专业级别的骗子，但是不管怎么样，一定要时刻保持警惕，针对恶意纠纷绝不能容忍，后台直接举报即可。下面看看具体恶意纠纷的几种情况。

Sorry for the inconvenience , Maybe my warehouse make mistake , But anyway hope you can send me some picture for check , Once we confirm with my warehouse and logistics company , We need send you new one .

Sorry for the inconvenience , If you really donot like it , Hope you can help me pack it well , and put all the accessories in box , Because my Russian Warehouse need check it carefully when they received it , Hope you can understand .

Once we receive your email , we will let my engineer to check it for you ,and reply you soon ,Best wish.

Really hope you can help me cancel the dispute first , we have let my logistics company to check it for you , if have any updated , we will leave you message ASAP. Best Wish .

Or you can send the tax picture , we need check it first , and help you solve the problem ASAP, Best wish.

Really hope you can help me cancel the dispute first , if you still not see the tracking info updated ,you can open dispute again .

Dear Valued Customer

Dear Valued Customer

And i have extended the delivery date by *** days for you , So never worry that the protection time is running out , We hope you can try to give a call to your local post office , Let they help you track it Whether it arrived , Also China post is really a little slow , hope you understand this situation .

● 质量问题恶意纠纷(最常见的就是不工作)

其实质量问题的纠纷比较多，大部分的店铺因为货不对版纠纷率过高，导致整个店铺服务分偏低，一方面卖家要去主动提高产品质量，这个才是重中之重。

And i just apply the best after-sale for you , we can give you discount $ *8 each time when you buy in my store next time , Anyway if you have any problem , Leave me message here , we will reply you within 24 hours. best wish.

2~3周一直没出国(大促期间)

这一点非常重要，纠纷里面物流原因直接决定你商品DSR，产品质量纠纷直接决定货不对板纠纷提起率，如果你某个类目分数都快要超标关掉了，你告诉我：这个质量纠纷我一定要赢。请你理智处理，记住店铺安全第一。

2. 一切以店铺安全为前提，理智处理

● 赠品纠纷(答应赠品没寄)

Really sorry for the inconvenience ,Thank you for your business, your order has been returned to us by the Custom, Just because the power bank is diffcult to pass the custom , We need refund you full money .Wait your quick reply,thanks a lot

思路：针对快递只要你提前买家协商好渠道，申报价值，要付关税是买家自己的义务。

● 货物目的国显示退回或者妥投不成功(妥投成功，买家说未收到)

Dear Valued Customer

Sorry for the inconvenience , Just because this product have updated nowadays , we only changed the package , in fact all the function all is same as before , Hope you can understand , and you can test it , Also i see you have bought it before in my store .

一开始接触速卖通平台的时候，最怕的就是纠纷，那时候超标直接屏蔽店铺，最苦逼时候屏蔽2个多月，天天个位数订单，想死的心都有，真的半夜做梦都在想着怎么解决纠纷啊!下面将详细介绍速卖通纠纷类型，以及速卖通纠纷处理技巧。

比如：产品包装不符，完全可以正常使用。

Dear Valued Customer

● 不能工作(针对点子产品)

思路：很简单ERP查询是否发货，发了是不是没上网更新。

LINK:

As you can see that we are the Top Brand seller in Aliexpress , So we can guarantee the product better quality for my customer , Hope you can help me cancel the dispute , Best wish .

Once you receive the money , Hope you can give me 5 star good feedback , Next time when you buy from my store , we need give you VIP Price , and do better after-sale for you .

Really sorry for that inconvenience , In fact we send you by the China Post shipping way , As i know usually this way never need charge the extra fee , Maybe it is your local post office policy , because we have already paid the shipping fee for you , Hope you can send me a picture of the bill .

Once we receive your email , we will let my engineer to check it fro you , and find the good solution for you , and reply you soon ,Best wish.

● 发了未上网更新