【速卖通新手开店】速卖通纠纷如何处理？速卖通纠纷类型详解(2)

Sorry for the inconvenience, i just help you track the parcel , it shows delivered successfully , Since you are already my VIP customer , hope you can help me cancel the dispute , Next time we need confirm with you carefully when we need change the shipping way . sorry for that mistake .

Thanks for your remind ,I just talk with my boss , we need give you VIP price next time , Best wish .

思路：前提你的产品确实正品，直接提供品牌授权证书或者查询网址。

Wait your kindly reply , best wish .

Sorry for the inconvenience , If ok hope you can shoot a very short video (send video link is well) or some picture to my email : ****** , Remember write the title such as : Order NO.******* , So we can find it more easily in my store .

Really sorry for the inconvenience , i just received an email from our logistics company , and i track the package on the website , your parcel arrived at your country custom , Wait you to finish the custom clearance .

Dear Valued Customer

Dear Valued Customer

每个月纠纷退款的损失，某种程度上客服有权利降低到最少，比如物流承诺运达先退款了，但是客户收到后，可以留言客户部分退还。(我经常这么干，只要客户退80%即可)

● 收到退货 (7天无理由本地退货)

Really sorry for that inconvenience , If ok hope you can shoot a very short video ( send video link is well) to my email：**** , Remember write the title : Order NO. *************

思路：电子产品尽可能客户提供照片和视频。

Anyway if you have any problem , Leave me message here , we will reply you within 24 hours. best wish.

思路：只要涉及电子产品不工作，一定要买家先提供视频。

● 描述不符(尺寸，颜色，语言，重量等)

● 货物在途中

Dear Valued Customer

Dear Valued Customer

● 缺货未发

Dear Valued Customer

Dear Valued Customer

一：速卖通纠纷处理的基本原则

Dear Valued Customer

思路：客户提供照片确认

大家都知道纠纷的响应时间是5天，如果超过5天不回应，响应超时，直接退款，你再怎么忙，不管这个纠纷是不是棘手，如果时间只剩下2天之内，先拒绝掉。

Really hope you can help me cancel the dispute first , If you have any problem , Leave me message here , we will reply you within 24 hours. best wish.

二：速卖通纠纷类型及处理技巧

Once they received it , we need refund you full money , and hope you can give me 5 star good feedback , Thanks very much.

Sorry for the inconvenience, In fact we just track the parcel , It shows delivered successfully . But as you say still not get it , We hope you can contact with your local post office .

Really sorry for the inconvenience , Just because we ship the package to Aliexpress Warehouse yesterday, so they need some time to deal with it , and will update the tracking info on website soon . we send you the tracking website , you can track it by yourself .

3. 客服有义务将纠纷损失降到最低

① 无物流信息

● 卖家私自更改物流方式

Anyway if you have any problem , Leave me message here , we will reply you within 24 hours. best wish.

Dear Valued Customer

1. 每日查看，及时响应

Dear Valued Customer

纠纷类型总体来讲分为三类：物流纠纷、质量纠纷、恶意纠纷。

Sorry for the inconvenience , In fact we have told my warehouse already , But they forget to put the gift in the package , really sorry for that . if ok hope you can help me cancel the dispute first , we need give you discount $ 3 next time when you buy in my store .

We can send you all the proof to show that we send the package according to your order address in my store, And we can give you the evidence of my logistics company .

Dear Valued Friend

Once we received the picture , we will reply you soon , and help you solve the problem ASAP, Best wish.

有任何速卖通问题，请关注微信号【alcifnews】

After we give you new tracking number , you can track it after 2~3 days , hope you can help me cancel the dispute if we send you new one . wait your kindly reply , best wish .